Key CX requirements of B2C customers that Digital Transformation will address
Hundreds of millions of connected customers now have a ‘digital lifestyle’ that requires connectivity on a daily basis.
Mauritius Telecom uses Aprecomm’s AI technology to enhance Wi-Fi
Mauritius Telecom, the largest ISP in Mauritius, has announced plans to use artificial intelligence-based technology to enhance visibility and optimize its residential Wi-Fi connections through a partnership with Aprecomm, a company that offers cloud-based automated solutions to enhance wired and Wi-Fi network performance.
Amdocs, AWS and Melon Digital celebrate arrival of new South African MVNE
Melon Digital, a new digitally led mobile virtual network enabler (MVNE) based in South Africa, has selected the Digital Brands Suite as a Service from software and services provider Amdocs to provide customer care and monetization capabilities in a SaaS-based solution powered by Amazon Web Services (AWS).
Comviva and Ooredoo focus on customer engagement
Customer experience and data monetization solutions company Comviva has announced at MWC 2023 a partnership with Tunisia's leading mobile communication services provider Ooredoo to strengthen customers’ loyalty and engagement.
Embedded device protection now available to customers of Thai operator AIS
International insurtech bolttech and Thailand’s leading mobile network operator AIS have partnered to deliver embedded protection services, including mobile device switch and replacement services, to AIS customers for the recently launched AIS Care+ programme.
