Ooredoo Qatar focuses on customer experience with new partnership

Ooredoo Qatar focuses on customer experience with new partnership

Operator Ooredoo Qatar and Reailize, a company that says it injects automation intelligence into every aspect of telco operations, have announced that Ooredoo Qatar has implemented Reailize's Continuous Assurance (CA) solution to digitize its network operations centre (NOC) and provide what is described as a single pane of glass into the health of its network, service and customer experience.

To ensure a seamless customer experience, Ooredoo Qatar recently partnered with Reailize to transform its network operations using the CA Solution. This was put to the test at the World Cup when Ooredoo Qatar experienced record-breaking data traffic exceeding 800 terabytes, and more than 12 million voice calls.

Sports events taking place in Qatar generate an enormous surge in mobile communication and put significant pressure on the network. To prepare for this, Ooredoo Qatar leveraged Reailize's Continuous Assurance (CA) and Anomaly Detection solution to drive network and operational optimization squarely focused on customer experience.

The Reailize team of domain experts partnered with the operations team at Ooredoo to achieve real-time monitoring, early detection of potential network issues, and proactively address customer and service impacts. The CA solution spans the Radio Access Network (RAN), core, IMS, and transmission networks and monitors 2G, 3G, 4G, and 5G domains.

Reailize combines automation and artificial intelligence (AI) with customer experience measurements to detect network anomalies, identify root causes of associated degradations, and recommend actions based on predicted customer impact.

This will, it seems, continue. Ooredoo Qatar says it is adopting CA as a unified solution, providing customer experience-driven preventive, proactive, and predictive assurance, enabling the company to focus on achieving optimal network performance and customer satisfaction while maintaining seamless operations.

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