New licences allow Zoom to expand operations in India

New licences allow Zoom to expand operations in India

Zoom Video Communications (ZVC) India, a division of video-first unified communications platform provider Zoom, has announced that it has received three licenses from the Indian Department of Telecommunications (DoT): a unified license with pan-India access, a national long-distance licence, and an international long-distance licence.

With these licenses, the company says, it will be able to offer its Zoom Phone service to multinational corporations (MNCs) and businesses operating in India.

Zoom Phone is described as a global cloud PBX application service, enabling MNCs and businesses in India to have a single communication platform for their global workforce.

Zoom says it partners with international telecommunication providers and offers phone numbers and calling plans in 47 countries and territories bundled with the cloud PBX service, making it simple for customers to deploy and manage their phone services.

Zoom Phone’s set of features includes intelligent call routing, auto attendants, interactive voice response, shared line appearance, call queuing, call analytics, voicemail, recordings and transcriptions, desktop/mobile app experience optimized for business users and integrations with CRM applications.

India is described as a strategic growth market for Zoom, which says that, in the coming months, it will be working with regulators and partners to offer a complete telecommunications service bundled with its Zoom Phone PBX service.

This is the latest in a number of India-related announcements in recent years from Zoom. In 2020, following the opening of an office in Mumbai and data centres in Mumbai and Hyderabad, the company announced the planned opening of a Zoom Technology Centre in Bangalore.

In October 2022 it made Zoom Events, the company’s all-in-one virtual event management solution, available in India.


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