Cloud contact centre solution boost for six African countries

Cloud contact centre solution boost for six African countries

Yet another a business division of pan-African technology group Liquid Intelligent Technologies is in the news. This time it’s Liquid C2, with a cloud contact centre deal.

 Liquid C2, which offers managed cloud and security services, product solutions, and related professional and advisory services in 22 African countries, has partnered with cloud contact centre solutions provider INOVO to offer its omni-channel cloud contact centre to clients in Zimbabwe, Zambia, Kenya, Rwanda, Uganda and South Africa.

INOVO’s cloud contact centre solution enables businesses to easily optimise channels, supporting processes, data and their workforce to drive efficiencies and boost the customer experience. The solution is described as completely flexible and scalable, allowing businesses to securely add functionality as they need it.

INOVO CEO, Wynand Smit explains, “We enable businesses to easily connect all their existing business apps, systems, customer contact channels and data sources, while adding and leveraging industry-leading DPA [digital process automation], contact centre, analytics and workforce optimisation technologies to boost efficiency and CX [customer experience]. We are focused on providing a single, flexible cloud solution that provides all the resources and insight needed for African businesses to effortlessly make CX improvements.”

Winston Ritson, Chief Operations Officer of Liquid C2 adds, “It doesn’t matter if you are a bank, a hotel group, or a retail chain, the most critical element of a business is its customers, and through this solution, we enable seamless and hyper-personalised engagement with customers across all channels. 

Through their new partnership, Liquid C2 and INOVO say they are ready to make it easier and quicker for contact centres to improve their customer experience end-to-end.


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